Followed up
Why follow-up that belongs to everyone belongs to no one, and what changes when someone is responsible for it.
The prospect asks a question about the agreement or the consult. Each of two colleagues assumes the other replied. Nobody does. The prospect signs with the firm that answered.
The team is careless.
Nobody's name is on the next step.
A good inquiry dies between two people while the CRM still shows it as open.
Someone on our team is responsible for every open inquiry. Questions get acknowledged, legal ones get passed to your team, reminders go out on schedule, and anything that goes quiet gets reviewed.
We never answer the legal question. We make sure the right person on your team gets it.
Bring a recent month of inquiries. We show you where this step breaks for you today.
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