Answered
What happens to an inquiry that arrives after your office closes, and what changes when someone replies.
The call lands at 9pm and reaches voicemail. The web form arrives Friday night. The first human reply is Monday.
You need a night receptionist, or the lead was never serious.
Nobody is responsible for inquiries that arrive after the office closes.
A good client books the firm that answers first. You already paid for the lead.
A reply you approved goes out on every channel we cover, with a next step, at any hour. After-hours texts and emails are part of our job, not something your staff has to remember.
Every message is one you approved. If a legal question comes in, it goes to your team.
Bring a recent month of inquiries. We show you where this step breaks for you today.
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