Problem

Booking the consult is only half the job.

Recovered

What happens after a missed consult, and what changes when someone rebooks it.

The problem

Missed consultations

The scene

What it looks like inside the firm

Tuesday at 10:30 is missed. The reminder already went, or never went. The calendar still thinks the appointment exists. Nobody offers the next time.

The usual explanation

No-shows are a fact of life.

The actual cause

Booking and rebooking are different jobs, and nobody does the second one.

What it costs

A good inquiry that already booked once goes quiet.

What we do

We take over the step that keeps breaking.

What we do

We confirm the no-show, send the rebooking message you approved, and cancel the old reminders once a new time is booked. If it stays unresolved, your team decides whether to close it.

What you keep

You decide whether and how often a missed consult is offered a new time.

In practice

FAQs

Questions about this step

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Start here

Book a 30-minute audit on your numbers.

Bring a recent month of inquiries. We show you where this step breaks for you today.

Not ready for a call? Take the 5-minute scorecard →
What you get
A written list of where you lose inquiries today
Every open inquiry that nobody is following up on
What we take over and what your team keeps

The list is yours to keep, even if we never work together.