Signed
Why a sent retainer is not a signed one, and what changes when someone chases the signature.
You sent the retainer. The signature never came back. Questions about the agreement sit in an inbox. Reminders keep going after the person has signed, or never start at all.
Unsigned means the person said no.
Sent got treated as done, and nobody is chasing the signature.
The file sits in limbo, and nobody can say whether it is pending or lost.
We track every retainer you send, remind the client until it is signed, pass questions about the agreement back to you, and stop the reminders the moment the status changes. When a reminder sequence ends without a signature, we flag the file for your review instead of closing it.
Unsigned is not the same as lost, and a stopped reminder is not a non-engagement letter. Pending stays pending until you say otherwise, and any letter about engagement comes from you.
Bring a recent month of inquiries. We show you where this step breaks for you today.
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