AC
Antoine Cuvelier
Founder, Intakes.io
August 11, 2026
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See where your own follow-up stalls.

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Follow-up
3 min read

Reactivating old leads is cheaper than new ads

Unbooked forms, no-shows, and inquiries that went quiet are already in your system. Reaching them again costs less than buying new ones, if consent still holds.
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New inquiries cost money. The cheaper list is already in your system: web forms that never booked, consults that were missed, and people who went quiet after the first call.

Before you send anything

  • Check that consent still covers the channel you plan to use.
  • Match the message to the last real conversation.
  • Decide who takes the reply when it needs a person.

Run it as a sequence

One mass email to everyone reads like marketing and gets ignored. A short sequence, sent to the right group with a real reason for reaching out, gets replies. Each reply stops the sequence and goes to a named person on your team.

If you want to know how large your own dormant list is, the 30-minute audit counts it with you.

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AC
Antoine Cuvelier

Antoine Cuvelier founded Intakes.io in 2020 and manages intake and follow-up for Canadian employment law firms.

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Book a 30-minute audit on your numbers.

Bring one recent month of inquiries. Leave with a written list of where your follow-up stalls.

What you leave with
Where your follow-up stalls, written down
Which open inquiries have no owner today
What we would run for your firm, and what would stay with your team

The findings are yours whether or not we work together.